VinFast Partners with Global Assure to Strengthen Customer Support Network in India
New Delhi – Vietnamese EV manufacturer VinFast has announced a strategic partnership with Global Assure, one of India’s leading customer service providers, to enhance its aftersales support network across the country. The collaboration marks a major step in VinFast’s preparations for its India debut, ahead of the launch of its premium electric SUVs — VF 6 and VF 7.
The partnership is aimed at delivering a comprehensive suite of customer services, including 24×7 call center support, nationwide roadside assistance (RSA), mobile charging solutions, and on-demand mobile service operations. These services will be accessible to VinFast customers through a toll-free number: 1800-571-8888 and email: vfcareindia@vinfastauto.in.
Mr. Pham Sanh Chau, CEO – Asia, VinFast, said, “As we prepare to enter the Indian market with our premium EVs, this partnership reflects our deep commitment to customer satisfaction. Global Assure’s pan-India network and expertise ensure our customers receive prompt, reliable, and personalized assistance — anytime, anywhere.”
Mr. Manish Vij, Co-founder & CEO, Global Assure, added, “We are thrilled to be VinFast’s trusted partner in India. With our robust infrastructure and understanding of Indian consumer needs, we are confident in delivering a seamless service experience that ensures peace of mind for every VinFast owner.”
Key Service Highlights:
– 24×7 Customer Support: A dedicated helpline managed by trained professionals to resolve queries and offer real-time assistance.
– Nationwide RSA: Quick emergency response for breakdowns or mechanical issues, covering every corner of the country.
– Mobile Charging Solutions: Convenient on-the-go charging support for EV owners.
– Mobile Service Vans: Fully-equipped service vans for basic repairs and maintenance at the customer’s location.
With this partnership, VinFast reinforces its long-term commitment to building a robust, customer-centric EV ecosystem in India.
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