SpiceJet suffers heavy loss for issuing wrong ticket; directed to pay Rs 25,000 compensation to passenger

SpiceJet: The commission ruled, 'The opposite party is guilty of deficiency in service and negligence by issuing a wrong ticket, which caused mental harassment to the complainant. The complainant should get compensation for mental agony as well as legal expenses. Therefore, the commission directed the airline to pay Rs 25,000 to the passenger for mental agony and Rs 5,000 towards litigation costs.'

  Business