OnePlus users will now be able to get their smartphones repaired at home, they will not have to pay extra charge

OnePlus has launched doorstep pickup and drop service in India. Under this service, the company will come to your home and take your smartphone for service and will return it to your home after repairing it. That means you can get your phone repaired without going to the service center. This service is free. Let’s know what OnePlus has said.

OnePlus has announced the expansion of its customer service in India. The company has announced Doorstep pickup and drop service, which will be available in more than 19 thousand pin codes. This move of OnePlus will improve the customer experience. Especially in tier-2 and tier-3 cities.

Under this service, the company will provide free pickup and drop service for devices. With its help, customers will be able to get support without leaving the house. That is, you can send OnePlus device for free service while staying at home and the phone will also come to your home after repair.

It is part of the Starlight Project

For this, OnePlus has developed a multi-channel customer support system. This system will directly assist customers through call centers. Consumers will also have the option of real time live chat, verified WhatsApp support and email based service channel.

This service enhancement is part of the company’s Project Starlight, which the company has announced in the fourth quarter of 2024. Under this project, the company will focus on user feedback and community driven improvements. Under Project Starlight, the company will invest Rs 6000 crore in three years.

OnePlus running free device checkup camp

The company’s focus will be on improving the service network for Indian users. Apart from doorstep service, the company has organized OnePlus service camps across the country. These camps will be set up at different places between June 20 and June 30, 2025, in which OnePlus devices will be checked for free.

In these camps, consumers can get software updates for free. Users whose phone warranty has expired can also avail the benefit of free service checkup. Apart from this, the company is not charging any fee for the service of some parts. OnePlus has said that its focus is to improve its service network.

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