Top Email Services Used by Indian Pharma Companies

With reliable and secure communication channel required by the pharmaceutical industry of today, with strict regulation pertaining to exchange of data of sensitive nature and for constant coordination between research, manufacturing, sales, and marketing, Indian pharma companies rely heavily on professional email services to conduct their business. Internal cooperation or external communication with healthcare professionals, vendors, and regulators-all needs a proper email setup.

Let us now check out the most heavily used email platforms among some of the leading pharmaceutical companies in India.

1. Microsoft Outlook (Microsoft 365)

Microsoft Outlook holds the position of being an all-time favorite in the corporate email industry across sectors, including pharma. With strong security features, calendar integration, and Microsoft Teams support, Outlook is chosen by many Indian pharma companies, including Dr. Reddy’s Laboratories and Cipla, for being user-friendly and scalable. Admin controls are highly detailed, so the IT teams who have to manage large workforces and regulatory compliance regard it as their primary benefactor.

2. Google Workspace (formerly G Suite)

Google Workspace is favored by a number of mid-size and new-age pharmaceutical sectors due to its simplicity and cloud-first mindset. Gmail, which is the email solution in Google Workspace, gives solid performance and spam control and integrates well with Google Drive and Docs. Real-time collaborating acts as a great advantage for pharmaceutical companies with research wings and marketing units across multiple locations.

3. Zoho Mail

Zoho Mail is increasingly favored by small- and medium-sized pharmaceutical companies in India due to its cost-effectiveness, data privacy policy, and Indian support infrastructure. With end-to-end encryption, custom domains, and an ad-free setup, Zoho Mail offers a professional arena for the sharing of sensitive information, clinical reports, and supplier communications.

4. Proprietary Webmail Systems

The more significant pharmaceutical conglomerates in India prefer to maintain absolute control over their data and hence have in-house built or proprietary webmail systems. A similar case is webmail sunpharma, which is an internal and secure email system used by Sun Pharmaceutical Industries Ltd., the biggest pharma company in India. This email system provides access to employees only, has robust firewalls, does not allow external communication, and finally safeguards privacy and complies with industry standards.

The use of such a proprietary webmail helps companies like Sun Pharma to ward off cybersecurity threats that may include theft of intellectual property, clinical data, or litigations. It also allows for a tighter integration with other internal enterprise applications such as HR portals, CRM software, or ERP platforms.

5. IBM Notes (earlier Lotus Notes)

Some old pharma companies may yet be holding on to IBM Notes on account of its excellent document security and workflow automation features. It is a useful tool in document-heavy units such as regulatory affairs and compliance.

Final Thoughts

The increasing digitization of pharmaceutical industry is only implying that the phenomenon of choosing a proper email service should become more and more important. The companies balance the need for access with the need for security and compliance. From cloud-based companies Microsoft and Google to special systems like webmail, Indian pharmaceutical industry is growing to embrace communication tools that foster both innovations and confidentiality.

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