Madagascar Personnel Minister calls on Dr Jitendra, discusses Civil Services training

Excelsior Correspondent

NEW DELHI, Sept 9: India’s experience in good governance and technology-driven reforms will form the backbone of a training programme for Madagascar’s Civil Servants, as discussed in a meeting between Union Minister of State (Independent Charge) for Science and Technology; Earth Sciences and Minister of State for PMO, Department of Atomic Energy, Department of Space, Personnel, Public Grievances and Pensions, Dr. Jitendra Singh and Hanitra Fitiavana Razakaboana, Minister of Labour, Employment & Personnel / Public Service, Govt of Madagascar, who called on him at Kartavya Bhavan, here today.
Discussions centred around training Madagascar’s civil servants in India’s governance practices and use of technology to improve transparency and efficiency. Dr. Jitendra Singh highlighted India’s citizen grievance redressal platform CPGRAMS, powered by AI to ensure time-bound resolution of complaints, and the wider shift towards faceless, seamless, and paperless service delivery. He noted that over 85% of Government services are now digital, reducing delays and minimizing corruption.
The Minister also spoke of reforms in pension disbursal through Jeevan Pramaan digital life certificates and property digitisation using drones. He underlined the transformative role of the JAM Trinity-Jan Dhan accounts, Aadhaar, and mobile connectivity-which has enabled direct benefit transfers and made India a global leader in digital payments through UPI.
Razakaboana welcomed India’s initiatives and stressed that exposing Madagascar’s officers to such practices would help modernize their own systems. She indicated her country’s interest in expanding participation beyond the existing three-year programme. Batches of Madagascar’s Civil Servants are already attending leadership courses at India’s National Centre for Good Governance (NCGG), with training tailored to their priorities, from agriculture and food security to urban development and labour reforms.
Dr. Jitendra Singh outlined India’s recent reforms under DARPG, including Right to Information 2.0, a mobile app for instant access to Government information, and Mission Karmayogi, a capacity-building programme for civil servants. He cited the abolition of interviews for Group C and D posts as an example of democratizing opportunities, alongside multilingual recruitment exams now available in 13 regional languages, with plans to expand to all 22 scheduled languages.
India’s advances in science and technology were also discussed. Dr. Jitendra Singh referred to the National Quantum Mission and Open Network for Digital Commerce, and noted achievements in space, including Chandrayaan-3, which made India the first nation to reach the Moon’s South Pole, and the ongoing Aditya-L1 solar mission.
Hanitra Fitiavana Razakaboana, who has held senior roles in labour and civil service administration before assuming office in January 2024, led a delegation of officials. From the Indian side, Shri V. Srinivas, Secretary, Department of Administrative Reforms and Public Grievances (DARPG), and other senior officers joined Dr. Jitendra Singh.

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