AI will make networks 'self-healing' and boost customer service with 6G, says telecom secretary

Artificial Intelligence (AI) will make telecom networks self-healing and significantly improve customer services, Telecom Secretary Neeraj Mittal said on Saturday. Speaking at the India Mobile Congress 2025, Mittal highlighted that the government is striving to keep pace with the rapidly evolving technological landscape. The country, in collaboration with the International Telecommunication Union (ITU), is working to create an organised national response to harmonise the developments in AI and telecommunications for the greater good.

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