Skoda Auto hits 300 customer touchpoints across 172 cities

Excelsior Correspondent

JAMMU, July 15: Reinforcing its commitment to delivering exceptional customer experiences, Skoda Auto has surpassed 300 customer touchpoints across 172 cities.
This milestone comes alongside the brand’s record-breaking half-yearly sales in H1 2025 and marks its 25th year in India and 130 years of global legacy.
With a strategic focus on network expansion and customer-centricity, Skoda Auto India is driving growth by making its vehicles and services more accessible to a broader audience.
Providing an unmatched customer experience is central to Škoda Auto’s India growth strategy.
The rapid network expansion reflects this, along with the strong momentum the brand is building across India.
Speaking on the achievement, Ashish Gupta, brand director, Škoda Auto India, said, “Our growing network makes our product range more accessible to customers, while enabling smarter, faster service with consistent quality, across the country. With a strong emphasis on ‘growing together and getting closer to customers’, a large part of our expansion has been undertaken with Škoda Auto’s long-term dealer partners in India, while also bringing new partners with a proven track record of customer centricity into the fold. This expansion is a step forward in strengthening Škoda Auto’s legacy in India and delivering on our promise of safety, value and a truly rewarding ownership experience.”
Škoda Auto India’s growth strategy is to go deeper in Tier 1 markets and expand further in Tier 2 and Tier 3 markets.
In line with this strategy, in the past nine months, the brand has entered over 30 new cities, all in Tier 2 and Tier 3 markets, in addition to continued expansion in existing Tier 1 cities.
Furthermore, 86% of the expansion in this period has been in Tier 2 and 3 geographies and 75% of the 300 touchpoints directly cater to customers in these cities.
This provides them with easier access to sales and service support, reduces travel time to the nearest dealership or service facility and brings consistent quality closer to customers.
Škoda Auto India offers the Škoda Supercare maintenance package as complimentary with every Škoda car for a period of one year.
With this, a Škoda owner’s first expense for routine service is only at the end of the second year of ownership or 30,000kms, whichever is earlier.

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