Why did The System let Puran Kumar down

EVERY morning, as the world wakes to the hum of engines, office chatter and routine busyness, somewhere a human soul succumbs to silence. It may be in a government office, a corporate tower or a modest public department. The tragic end of an ordinary employee’s life rarely makes headlines unless the victim happens to be “somebody important". Behind the cold reports of ‘suicides’ or ‘sudden deaths’ in the media lies a deeper narrative — the failure of systems to meet the most basic of human needs: empathy, dignity and humane engagement at the workplace.

This is not about the powerful few who dominate headlines and elicit ritual condolences. It is about the common individual — the clerk, the stenographer, the field worker, the constable —who finds the workplace a labyrinth of unfeeling procedures, biases and isolations. They are the faceless multitude caught in the gears of a machine that measures efficiency by files moved and compliance achieved, but forgets to measure humanity.

Psychologists observe that many such tragedies unfold in the mornings — the hour of supposed renewal. Morning brings hope to most, but to some, it brings dread. For them, stepping into the office is like walking into a battlefield armed only with frailty. The corridors, the chairs, even familiar faces turn into silent witnesses of a slow psychological disintegration.

Why does this happen? Because the human spirit —the pulse that keeps any organisation alive — is throttled by systems built to operate without empathy. Bureaucratic structures, public or private, pride themselves on order, hierarchy and process. But in doing so, they become blind to the emotional undercurrents that sustain or destroy individuals within.

It often begins subtly. A bias — born of perception, prejudice or personal disfavour —creeps in. The victim may not even recognise it at first. Perhaps they questioned a wrong, spoke too frankly or simply failed to please the right person. From then on, every act, however trivial, is judged through that tainted lens. The system, instead of correcting itself, validates such bias through inertia. The person becomes the “difficult one", the “erratic employee", the “troublemaker."

Then begins the slow suffocation. No leeway is given; every rule becomes sacred. No sparing is shown; every lapse, however human, is magnified. The flexibility others enjoy becomes a luxury denied. Hounding and labelling follow, whispers turn into written notes, and “discipline" becomes a cloak for cruelty.

Nothing destroys a person more silently than being isolated in a space meant for collaboration. Colleagues withdraw, invitations dry up and even greetings grow hesitant. Desperate to reclaim belonging, the victim may act out —appearing emotional, erratic or defiant. That reaction then becomes proof of “instability", completing the vicious cycle: the system pushes, the victim reacts, and the system uses that reaction to push harder.

In recent years, a disturbing pattern has emerged across the country — of individuals in uniformed services and public employment taking their own lives after enduring prolonged oppression, hounding, systemic neglect or social bias. Whether in the bureaucracy, the police or the armed forces, the human cost of institutional indifference and discrimination is becoming painfully visible.

Several employees, particularly from marginalised backgrounds, have left behind suicide notes narrating stories of humiliation, caste bias, professional hounding and administrative apathy. A few years ago, sub-inspector Karan Singh shot himself in Ambala, unable to bear the stigma of an alleged rape case registered against him. Head constable Jai Bir took his life inside a Panchkula police station, alleging hounding and framing by superiors. In Karnataka, government employee Chandrasekaran P ended his life after being accused of fund misappropriation, citing relentless harassment. In Chandigarh’s PGIMER, radiographer Narinder Kaur’s suicide exposed how workplace isolation and hostile transfers can erode a person’s will to live. In the private sector, employees like Tarun Saxena of Bajaj Finance and Vivek Samdarshi of ICICI Bank succumbed to pressures and bullying disguised as discipline and performance.

The recent case of IPS officer Y Puran Kumar stands apart — not only for its gravity but also for what it reveals about institutional silence. In his detailed note, Kumar spoke of persistent caste bias, denial of legitimate dues and emotional humiliation. His wife, Amneet P Kumar, who had served as ADC when I was SP in Ambala, has spoken of the deep pain he carried from official apathy.

I knew Puran personally — a gentle, upright and competent officer. The man who once cracked the steel frame of the civil service could not bear the unbearable: a silence too loud, a system too cold. He could not even wait for the outcome of a note reportedly moved by Rajesh Khullar, IAS officer, recommending that the issues troubling him be kept in abeyance — a gesture that came too late to matter.

When an officer of such calibre and sensitivity crosses the threshold of endurance, the question is not why he broke, but why the system let him. For every Puran Kumar whose story reaches the public, countless others remain unheard — clerks, constables, teachers, soldiers — quietly bearing indignity until it breaks them. The System’s silence is not neutrality; it is complicity.

Rarely does one incident push a person to the edge. More often, it is the slow corrosion of being unwanted, unheard and unprotected. The warning signs are always visible — nervous silences, uncharacteristic absences, erratic behaviour, sudden withdrawal. Yet The System is too busy to notice. Supervisors prefer paperwork over people; HR departments check compliance, not compassion.

If institutions truly wish to prevent such tragedies, they must embrace three humane duties: to save life — by ensuring psychological safety is valued as much as physical safety; to redress grievance — by hearing complaints without bias or vindictiveness; and to rehabilitate — by helping those crushed by pressure regain dignity and belonging.

A humane system is not one that never errs, but one that corrects itself with compassion. Efficiency without empathy becomes tyranny; control without care turns into cruelty. A living organisation must breathe — it must allow dialogue, dissent and forgiveness. The ability to listen, to understand and to accommodate must be seen as an administrative virtue, not weakness.

It is time to redefine performance itself. Discipline need not mean harshness; professionalism need not mean detachment. Compassion is not indulgence; it is the foundation of justice.

The tragedy is that institutions outlive individuals but lose their souls in the process. The files will move, the chairs will fill, the meetings will continue — but somewhere, a voice, a smile, a life will be missing. Let The System pause, just once, to look inward — before another morning turns fatal for someone who had only wanted to belong. Because no rulebook is worth the price of a human life.

Rajbir Deswal is a retired IPS officer of Haryana cadre and an advocate at the Punjab & Haryana High Court. His X handle is @rajbirdeswal.

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