Big move by Ratan Tata’s TCS, partners with Kuwait’s Jazeera Airways to drive…, planning transformation by…

In a major move, one of India’s biggest IT companies Tata Consultancy Services (TCS) has partnered with Jazeera Airways of Kuwait to enhance operational efficiency and passenger experience. The major focus of the partnership is to implement AI-driven improvements across Jazeera’s operations, modernising its digital platforms – including its official website and mobile apps. The plan is also to introduce an advanced AI-powered chatbot to enhance the airline’s customer experience.

Tata Consultancy Services (TCS) will deploy its AI expertise, platform engineering, and UX design capabilities to develop a smooth, highly personalised travel experience.

As per the statement issued by TCS, “By leveraging TCS’ expertise in agentic AI and platform engineering, Jazeera Airways aims to unlock new revenue streams, enhance its digital channels, and deliver hyper-personalized customer experiences, positioning itself at the forefront of innovation and customer-centric transformation in the aviation sector.”

According to Jazeera Airways’ CEO Barathan Pasupathi, the airline’s collaboration with India’s IT giant is a foundation for a future that prioritise smooth and customer friendly travel experiences.

Notably, the airline operates in more than 60 destinations across the Middle East, Europe, and South Asia. Since its launch in 2004, the airline has served over five million passengers as Middle East’s first private airline.

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