Bin free, litter-free, dust-free: How Indore became one of India’s cleanest cities

Anyone who visited Indore before and after 2018 could spot a transformation in the whole city. The change is mesmerising. The city is now clean and competing with some developed world cities in terms of cleanliness. There is no litter, no dustbins and even animals were missing from the roads. Overall, it gave a sense of freshness and improved sense of quality of life. It can be sensed that some serious measures were being taken by the city government. Delving deeper into what went on to make the city change so much, it’s clear that it wasn’t one thing but a combination of so many aspects and the number of stakeholders involved. Process alignment was one such thing to begin with that the city government undertook. Under the Swachh Bharat Mission (SBM) Indore Municipal Corporation (IMC) planned to make the city of Indore –

● Bin-free

● Litter-free

● Dust-free

These initiatives required immense process reorientation at the municipal level. Previous systems couldn’t handle the new expectations set up under SBM. The city government went into a system rejuvenation before embarking on any citizen interface. They designed a demand-based system building flexibilities for efficiency and productivity. The process rejuvenation happened at different fronts and at each step of...

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