Navi Mumbai Police Launches 24/7 Chatbot For Seamless Public Engagement And Services

Navi Mumbai: Taking a progressive step in digital citizen engagement, the Navi Mumbai Police have launched an innovative chatbot service aimed at providing quick and convenient access to police-related information. This new feature enables citizens to receive answers to their most common queries with just a click, making the Navi Mumbai Police Commissionerate the first in the state to implement such a service.

The chatbot, available 24/7, allows residents to access information about police services, procedures, and contact details from their smartphones, computers, or tablets—eliminating the need to physically visit a police station. The service is available in both English and Marathi, making it accessible to a wider audience.

This AI-powered chatbot initiative was developed under the guidance of Navi Mumbai Police Commissioner Milind Bharambe and was recently inaugurated by Minister of State for Home (Urban) Yogesh Kadam. It reflects the department’s commitment to increasing transparency and efficiency in public service through the use of modern technology.

Citizens can access the chatbot through the official Navi Mumbai Police website (navimumbaipolice.gov.in) by clicking on the “Navi Mumbai Police Help” icon at the bottom right corner. From there, they can navigate to the chatbot page and interact in real-time by clicking “Chat Now.”

The chatbot offers several citizen-centric services. It provides crime prevention tips, including advice on cyber safety, phishing, online fraud, and theft, along with practical steps to avoid becoming victims of such crimes. The platform also updates users about emerging criminal methods, helping them stay vigilant and informed.

Additionally, the chatbot grants easy access to essential information such as police station contacts, the current status of cases, and required documents for various procedures. It offers step-by-step guidance on filing online FIRs, completing passport verifications, and availing other police services. Moreover, the chatbot connects users directly to the appropriate police departments or officers, ensuring their concerns are efficiently addressed.

"The system is designed to promote transparent communication between citizens and the police force. People can share their suggestions, lodge complaints, or raise inquiries directly through the chatbot, fostering a more responsive and citizen-friendly policing environment," Deputy commissioner of police (Head Quarters) Sanjay Patil, said.

He further emphasized that the chatbot has been launched to offer fast, transparent, and user-friendly services. “In this digital age, the police department is embracing technology to strengthen communication with the public. This service will soon be made available through WhatsApp, the official website, and a dedicated app to ensure that our engagement with citizens is more open, trustworthy, and efficient,” he said.

What chatbot provides:

1. Seamless Public Assistance –

This chatbot provides 24/7 online support to citizens.

2. Citizen-Police Engagement-

Instant guidance is available on police services, complaint registration, lost items, and other issues.

Users can easily chat in either Marathi or English.

3. Crime Prevention & Awareness-

Citizens are given safety tips and information on cyber security to help prevent crimes.

Preventive measures are shared regarding phishing, online fraud, theft, and similar offenses.

Citizens are alerted about new criminal techniques to help them stay vigilant.

The chatbot is used to enhance transparent communication between the police and the public.

Citizens can directly share suggestions, complaints, or queries with the police.

Information is also provided about community policing initiatives.

4. Efficient Service Navigation-

Users can easily access information about police station details, case progress, and document requirements.

Guidance is provided for filing online FIRs, passport verification, and other services.

Users are connected to the appropriate officers or departments as needed.

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