'Hello, this is Pushkar Singh Dhami speaking!' Uttarakhand CM's helpline review wins hearts

Imagine a chief minister calling you to check whether a grievance have been resolved. That is exactly what Uttarakhand CM Pushkar Singh Dhami did on Wednesday, directly getting in touch with many of those who had lodged complaints at the CM helpline 1905.

 

 

 

An official release from CMO said that all complainants said that since Dhami had issued strict instructions that no concern must go unaddressed they had received a satisfactory resolution.

 

 

 

Dhami had reviewed the CM helpline recently and found that some departments were not clearing cases within the stipulated timeline.

 

 

 

Today, he called complainants randomly while chairing a meeting of senior officials.

 

 

 

In one case, an Uttarkashi resident, Lakshmi Devi, had complained to the Education Department about not being able to get family pension. Today she told the CM that the pension had been approved.

 

 

 

Jagdamba Prasad Nautiyal, a resident of Rudraprayag had also complained to the Education Department about non-payment of medical bills. He too told the CM that the bills had now been cleared.

 

 

 

A Nainital resident, Bahadur Singh Bisht, retired from the Horticulture Department, had been pursuing the department for payment of his provident fund, which was done after the CM’s instructions to officials.

 

 

 

Grievances at the helpline can be lodged between 10 am and 5 pm, from Monday to Saturday. They can also be e-mailed to e-helpdesk@]uk.gov.in

 

 

 

This is part of the 'Apuni Sarkar' (Our Government) initiative which is a Citizen Centric service delivery platform. It brings all services under one umbrella in response to the consistent challenges faced by the citizens of Uttarakhand to avail government services on time.

 

 

 

The government has described the initiative as an embodiment of its vision to transform the state into a digitally empowered society and deliver Citizen-Centric services in a 'Faceless, Paperless and Cashless' manner under a solitary platform. Ultimately, the goal is to introduce a transparent and efficient system covering all facets of the sector, State, District and Tehsil headquarters.

 

 

 

In the last review meeting, Dhami had told officials that he would keep an eye on the action taken on complaints through actual feedback from citizens. This will keep up the pressure on departments to promptly resolve citizen grievances.

 

India